Levels of Technical Support Offered by Dodson 

Please Note: All Technical Support is provided via email only (no phone support).

Basic Technical Support

Provided with all products distributed by Dodson, includes:

Software installation, running of example problems supplied with software, and document viewing problems.

Level 2 Technical Support

Please Note: Support is provided only for the most current version of program.

Provided with purchase of ProHEC-CD and HydroCalc Hydraulics, includes support for:

• HEC-RAS
• HEC-HMS
• HydroPro for Windows (HEC-1 and HEC-2)  

All error messages and use of program questions that can be answered by our technical support or engineering staff from descriptive information provided with support request without having to review actual project files.

Level 3 Technical Support

Consulting Services provided for...

HEC-HMS, HEC-RAS, HEC-1, & HEC-2 

Includes:

Project debugging and review along with advice on basic modeling techniques that requires the installation of specific project files by our staff to determine a solution or offer suggestions. Our technical support consulting fees are $155/hr with a minimum of  1 hour, and are billable in half hour increments after the first hour. There will be no charge for any request that can’t be resolved, or if an unknown program error is found.

Additional Consulting Services Offered

• In-house training

• Data preparation

• Project specific modeling questions

  If you would like a quote on our consulting services, please contact us at: Email Dodson Software Services Please include program name and description of services needed.