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Technical Support
Dodson offers
the following step-by-step instructions to help you solve your Technical Support
problems. If you are not familiar with Dodson's technical support policy, please
take a moment and review the Levels
of Support we provide.
ProHEC-CD
Programs:
- HEC-RAS (Level 2
Support)
- HEC-HMS (Level 2
Support)
- HEC-1 (Level 2
Support)
- HEC-2 (Level 2
Support)
- All other programs included on CD (Basic
Support)
Please Note: The HydroPro-CD and
HydroGIS-CD previously distributed by Dodson have been replaced by the ProHEC-CD
Hydro-CD
Programs: (Basic Support)
Seminar on CDs (Basic Support)
HydroCALC
Hydraulics for Windows (Level 2 Support)
IMPORTANT
If you having problems
running a DOS based program and/or ProHEC1 or ProHEC2...
Select
Here
Technical
Support Procedure...
Step
#1: Program Installation and Document Viewing Problems -
Check to see
if the LATEST VERSION is installed properly
and if you have
successfully run several of the example projects installed with the program.
Step
#2 - Submitting Technical Support Request
for HEC-HMS, HEC-RAS, HEC-1, HEC-2 (Level 2 Support) or installation and
document viewing problems for all other programs (Basic Support).
Send the following information
:
SUBJECT: Technical
Support for (program name)
BODY OF MESSAGE must
include the following:
- Your Name
- Company Name
- Phone Number
- City, State or Country
- Windows Operating System?
- Program Name &
Version #
- Description and details of problem
including all error and warning messages.
NOTE: If attaching files
they must be ZIPPED into one single file...
Send above information to
Dodson Software Services
Level 2 Support Services
Level 2 Support is provided
only for the HEC-HMS, HEC-RAS, HEC-1, and HEC-2 programs installed from the
most current version of the ProHEC-CD.
Additional
Support Services
Level
3 Support (Consulting Services)
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